FAQs
November 26, 2021 2026-06-02 16:04FAQs
General Inquiries
Do you have a showroom?
We offer in person visits at our New Jersey warehouse, by appointment only.
Do you have printed marketing materials?
Luxe Event Rentals always strives to offer our clients the latest options and set the trend for events. We are constantly updating our collection and the best way to view all our product offerings is on our website.
Do you have a catalog with pricing?
For the most current offerings and pricing, we invite you to create a wishlist and submit a quote request for a bespoke proposal.
Which cities do you service?
Luxe Event Rentals can service events nationwide from our New Jersey warehouse with a minimum order.
Do you provide samples?
Absolutely! Please note sample fees will apply.
How soon should I place my order?
We cannot guarantee the availability of items until an order has been finalized by paying a deposit. Due to fluctuating inventory and high demand, we recommend that you place your order early to ensure your selection.
Order Quotation and Placement
How do I create a wishlist?
As you explore our collection, simply select “Add to Wishlist” on any piece that speaks to your vision. Once curated, your wishlist can be submitted to receive a tailored quote from our team.
When and how can I request a quote?
The most seamless way to begin is by submitting a wishlist through our website. You are also welcome to reach out to our team via email at info@luxeeventrentals.com or by phone at 718-629-6909.
How quickly will I receive a quote?
Estimates are typically delivered within one business day. During peak periods, timing may extend slightly as we ensure each request receives the attention it deserves.
How do I place an order?
To place an order, simply create a wishlist through our website by selecting “Add to Wishlist” on any pieces that fit your vision. Once your wishlist is submitted, our team will prepare a personalized quote tailored to your event needs.
Proposals are typically delivered within one business day. Once approved, our team will guide you through the final booking and confirmation process.
How do I confirm my order, and what are your payment terms?
We require a deposit of 50% and a signed contract to hold the items for a specific date. The balance shall be paid at least 14 days prior to delivery. Methods of payment include: credit card, check, ACH, or wire transfer. Luxe Event Rentals accepts all major credit cards, which incur a 3% fee.
What if I need to cancel my order after signing the contract?
We understand that sometimes plans change. You may reduce your rental order by 10% up to two weeks before your event. Cancellations within 21+ days before delivery may be entitled to a full refund. Cancellations between 7-21 days may be subject to a 50% cancellation fee. Cancellations within 5 days are non-refundable. Custom items & special order items cannot be refunded or canceled.
How long can I rent your items for?
Our standard rental period for local events is up to four days. If you need inventory for a longer period of time an associated extended rental fee would apply.
Delivery and On Site Assistance
Does Luxe Event Rentals offer Delivery & Pick Up Services?
Luxe Event Rentals’ trained crew will deliver, pick up, and install the items as per your request.
What are your delivery fees?
Luxe Event Rentals’ trained crew will deliver, pick up, and install the items as per your request. Delivery and pickup fees will be billed according to location, schedule, and other event details.
Will you deliver/pick up at specific times?
We know that event load in/load outs are a stressful process, and you do not want to wait around all day for your delivery. Our standard load in/load out times are within a four hour time frame. For a shorter window additional fees will apply.
Can we pick up items ourselves?
Certain items are available for will call. Hours for the call are 9am-noon, Monday – Friday. There is a 10% will call fee for any items picked up from our warehouse.
What if I received the incorrect item, or something in my order is damaged upon arrival?
We aim for flawless execution, though occasional errors can occur. If your order contains an incorrect item, please notify us immediately. Should you receive a damaged item, please take a photo, send it to your Account Representative, and contact us right away. In either case, when possible, we will coordinate a replacement and ensure the return is properly documented so our team can evaluate and repair the item as needed.
What happens if an item gets damaged on site?
Any damage to the furniture or decor, or missing items, which were not included in the delivery slip will be noted at pick up. Within 30 days following the item removal, Luxe Event Rentals shall provide an itemized invoice for repair or replacement costs. Client shall pay the amount submitted by Luxe Event Rentals within 30 days of receipt.
Fork and Spoon Rentals
Do you provide samples?
Absolutely! Please note sample fees will apply.
How soon should I place my order?
We cannot guarantee the availability of items until an order has been finalized by paying a deposit. Due to fluctuating inventory and high demand, we recommend that you place your order early to ensure your selection.
Can I pick up my order from your warehouse or transport to the venue myself?
Certain items may be picked up from our warehouse. Fragile items are not available for will call.
What is a scullery rep & what service do they provide?
We have a dedicated team of F&S scullery reps who take care of the rental inventory from start to finish. Our team will deliver rentals directly to the venue and will return back to provide scullery. During scullery our reps will receive used rentals back from catering/banquet staff who are clearing tables during the event, and our reps will clean off any big food items, slosh glassware, and repack all inventory per our process. At the conclusion of the event our scullery reps will search the venue for any missing rentals and then load out. This unique service allows for peace of mind as there is a committed team member in charge of and trained in cleaning, repacking, and searching for Rentals.
Do I need to wash rentals after use?
That won’t be necessary as we have a fabulous warehouse team who carefully wash all of our rentals according to specific washing protocols based on each individual item’s unique features. We do ask that you remove/wipe food from plates and liquid from glassware prior to repacking. If your order has a scullery rep included, then they’ll take care of that for you!
Missing & Breakage?
Should there be any breakage or damage, the replacement cost per item applies. Client will not be responsible for damages if items are broken in transit. If an item arrives on site broken, a photo of the broken item in its original packaging must be taken by the client and sent to F&S rep. If any items can be located and returned within one week of your event date, we will refund the amount of returned items.
What happens if an item I book becomes unavailable?
Due to the nature and sensitivity of our products, previously reserved items may break prior to your event. If there is not ample time to order replacements, we reserve the right to substitute similar items at our discretion.
